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PivotPoint
Technical Support
Services
- UML, SysML, BPMN, DoDAF, UPDM, TOGAF ...
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For Clients who have successfully completed one
or more of PivotPoint's Model-Based
Engineering training workshops, and who understand basic MBE
principles and best practices, PivotPoint offers
Premium Technical Support services to help
keep your Model-Based Engineering (MBE) project on track.
We offer the following kinds of Premium Technical Support
services for Model-Based Engineering technologies:
For traditional Model-Based Engineering Consulting
Services, which can be customized for your Statement of
Work (SOW) or Request for Proposal (RFP), see the
Consulting Services page.
Technical Support Subscriptions: Terms & Conditions
Last Updated: 15 Nov 2011
- DESCRIPTION
Online Technical Support
Subscriptions are designed for Clients who have
successfully completed training with one or more of PivotPoint's
Model-Based
Engineering (MBE) workshops, and who want online
technical expert
assistance to apply MBE technologies to their
projects. Online technical support includes: set
up assistance for models and modeling tools; Quality
Assurance (QA) check ups for models; diagnosis of
model and modeling tool problems and issues; and
recommendations to resolve technical issues.
- TECHNICAL SUBJECT AREAS SUPPORTED:
Technical Subject Areas Supported for Technical
Support Subscriptions include all technical subject
areas for which the Client has successfully
completed training with a PivotPoint Model-Based
Engineering workshop.
- SUBSCRIPTIONS AVAILABLE
- 12 Pack: Twelve 4-hour Offsite
Tech Support Sessions/180-day Subscription: Prepaid subscription for twelve
4-hour offsite technical support sessions (= 48 hours total) that must be
scheduled and used over a 180 day
Period-of-Performance.
- 24 Pack: Twenty-Four 4-hour
Offsite Tech Support Sessions/360-day Subscription:
Prepaid subscription for twenty-four
4-hour offsite technical support sessions (= 96
hours total) that must be scheduled and used over a
360
day Period-of-Performance.
- GENERAL CONDITIONS
Online Technical Support
Subscriptions are only available to Clients with
technical staff who have successfully completed
training with one or more of PivotPoint's Model-Based
Engineering workshops, and are requesting technical
support for one or more specific Technical Subject
Areas Supported.
In order to subscribe to an Online
Technical Support Subscription, a Client must: 1)
identify one or more specific Technical Subject
Areas Supported for technical support; 2) designate
a technical staff member who has successfully
completed PivotPoint MBE training in the relevant
Technical Subject Areas Supported as the primary
technical liaison for coordinating Online Technical
Support session schedules and agendas. In addition,
all Online Technical Support Subscription Clients
must have access to a reliable high-speed Internet
connection.
- DELIVERY
All Online Technical Support sessions are
delivered virtually by a PivotPoint Technical
Support Expert via one or more of the
following virtual collaboration technologies: webconference,
videoconference, teleconference, online chat, and/or email.
- SCHEDULING
Client must schedule Offsite
Technical Support sessions in 4-hour time blocks at
least 30 days in advance of their delivery dates.
Any subsequent schedule changes must be agreed upon
by both parties.
Client must use all Technical Support sessions
within the Technical Support Subscription Period of
Performance; sessions unused at the expiration of
the Period of Performance will not be refunded
(Client must "use them, or lose them").
- CANCELLATION POLICY
Technical Support Subscriptions may be canceled
("terminated for convenience") by either party by
giving thirty (30) days advance written notice. In
the event of cancellation by Client, PivotPoint
shall retain 100% of the value of all Technical
Support sessions used and scheduled within 30 days,
and shall receive a cancellation fee of 50% of the
value of the remaining unused Technical Support
sessions.
- PAYMENT TERMS & PRICING
All Technical Support Subscriptions must be
prepaid at least 30 days in advance of the first
Technical Support session.
Firm
Fixed-Price quotations for Online Technical Support
Subscriptions are available
upon request...
Premium Onsite Technical Support Subscriptions
Only available to Clients whose onsite
facilities are located within the
SoCal mega-region.
- DESCRIPTION
Onsite Technical Support
Subscriptions are designed for Clients who have
successfully completed training with one or more of PivotPoint's
Model-Based
Engineering (MBE) workshops, and who want onsite
technical expert
assistance to apply MBE technologies to their
projects. Onsite technical support includes: set
up assistance for models and modeling tools; Quality
Assurance (QA) check ups for models; diagnosis of
model and modeling tool problems and issues; and
recommendations to resolve technical issues.
- TECHNICAL SUBJECT AREAS SUPPORTED:
Technical Subject Areas Supported for Technical
Support Subscriptions include all technical subject
areas for which the Client has successfully
completed training with a PivotPoint Model-Based
Engineering workshop.
- SUBSCRIPTIONS AVAILABLE
- 6 Pack: Six 8-hour Onsite Tech
Support Sessions/90-day Subscription:
Prepaid subscription for six 1-workday (8-hour)
onsite technical support sessions (= 48 hours total)
that must be scheduled and used over a 90 day
Period-of-Performance.
- 12 Pack: Twelve 8-hour Onsite Tech
Support Sessions/180-day Subscription:
Prepaid subscription for twelve 1-workday (8-hour)
onsite technical support sessions (= 96 hours total)
that must be scheduled and used over a 180
day Period-of-Performance.
- 24 Pack: Twenty-Four 8-hour Onsite
Tech Support Sessions/360 Subscription:
Prepaid subscription for twenty-four 1-workday
(8-hour) onsite technical support sessions (= 192
hours total) that must be scheduled and used over a
360
day Period-of-Performance.
- GENERAL CONDITIONS
Onsite Technical Support
Subscriptions are only available to Clients whose
onsite facilities are located within the
Southern California mega-region. Eligible Clients
must have successfully completed training with one
or more of PivotPoint's Model-Based
Engineering workshops, and are requesting technical
support for one or more specific Technical Subject
Areas Supported.
In order to subscribe to an Onsite
Technical Support Subscription, a Client must: 1)
identify one or more specific Technical Subject
Areas Supported for technical support; 2) designate
a technical staff member who has successfully
completed PivotPoint MBE training in the relevant
Technical Subject Areas Supported as the primary
technical liaison for coordinating Onsite Technical
Support session schedules and agendas.
- DELIVERY
All Onsite Technical Support sessions are
delivered live by a PivotPoint Technical Support
Expert at your Client facility.
- SCHEDULING
Client must schedule Onsite Technical Support
sessions as two or more consecutive workday time
blocks at least 30 days in advance of their delivery
date. (Any subsequent schedule changes must be
agreed upon by both parties.)
Client must use all Technical Support sessions
within the Technical Support Subscription Period of
Performance; sessions unused at the expiration of
the Period of Performance will not be refunded
(Client must "use them, or lose them").
- CANCELLATION POLICY
Technical Support Subscriptions may be canceled
("terminated for convenience") by either party by
giving thirty (30) days advance written notice. In
the event of cancellation by Client, PivotPoint
shall retain 100% of the value of all Technical
Support sessions used and scheduled within 30 days,
and shall receive a cancellation fee of 50% of the
value of the remaining unused Technical Support
sessions.
- PAYMENT TERMS & PRICING
All Technical Support Subscriptions must be
prepaid at least 30 days in advance of the first
Technical Support session.
Firm
Fixed-Price quotations for Onsite Technical Support
Subscriptions are available
upon request...
For more information about our Premium Offsite & Onsite Technical Support Subscriptions contact us...
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